Service overview
The Komutel Komlog solution is a comprehensive voice and data recording system designed to meet the diverse needs of the McGill University Security Services team. This solution ensures efficient, secure, and compliant management of all communication interactions across the campus.
Who can use it
Security Services management staff and Security Operations Centre agents: To record and review emergency calls and ensure proper handling of security incidents.
How to request access to the service
Access will be granted to relevant Security team members at onboarding.
Cost
There is no cost associated with this service.
Availability
This service is available 24 X 7. Check the IT Services home page for announcements regarding service interruptions.
Frequently asked questions
What types of communications can Komlog record?
Komlog can record various types of communications, including telephone calls, VoIP, and radio communications.
Can Komlog integrate with existing systems at McGill University?
Absolutely. Komlog is designed to seamlessly integrate with existing telephony and communication systems, including Cisco and Phoenix.
Best practices & policies
The implementation of the Komutel Komlog solution at McGill University will enhance communication efficiency and safety service quality. Komlog will Integrate with existing systems such as Cisco and Phoenix.
Training & documentation
Not applicable.
Support
Not applicable.