Target audience: Current and former McGill faculty and staff members, alumni, applicants, former students (non-alumni), and students and their designated guests (usually parents or relatives).
Your McGill ID is the 9-digit number shown on your McGill ID card. Your Minerva PIN is a combination of 6-to-18 numbers and letters of your choosing. They are used together to access some online services and IT systems at McGill, including:
In this article:
The letter of acknowledgment of your application includes your McGill ID number. Your initial Minerva PIN is your date of birth in the format YYMMDD, (year, month, and day), such as 020624. You will also receive instructions on how to log into Minerva. If you have trouble logging in, call Service Point at 514-398-7878.
If your ID was a 7-digit number and your PIN a 4-digit number when you last studied at McGill, you may be able to access Minerva by adding 11 to the beginning of your old ID (e.g. 11xxxxxxx) and PIN (e.g. 11xxxx). Alternatively, call Service Point at 514-398-7878 for assistance.
You should have received an email that includes your McGill ID number and a separate email with an initial Minerva PIN (which, for staff, is NOT your date of birth). If you have not received your initial Minerva PIN, log in by using your McGill email address. You can change your PIN after logging in using the instructions below.
Students may give access privileges (ability to view and pay bills) to a guest within Minerva. To designate someone as your guest, log into Minerva, go to the Student Accounts menu and select Guest Access. Your guest will be contacted by email and will be provided with their own McGill ID and Minerva PIN. For more information see Guest Access to Minerva on the Student Accounts web site.
If you have a valid McGill username, your McGill ID and PIN will eventually be phased out, so it is recommended to use your McGill credentials to log in.
You can change your Minerva PIN at any time by going to Personal Menu > Minerva PIN.
If you already know your Minerva PIN and want to change it:
To reset your Minerva PIN:
Use the new temporary PIN to log in again, then go to the Personal Menu, click on Minerva PIN, and choose a new PIN immediately. Next, return to the Personal Menu, click on Password for McGill Username and enter a new McGill Password.
To change your Minerva Security Question:
For online help or to contact the Service Point help desk, please visit the Service Point website, click Email/Webform options, and select the title which applies to you. You may also contact Service Point at 514-398-7878.
Call 514-398-3398 or visit the IT Service Desk:
Support service hours and location