Service overview | Who can use it | How to request, access | Cost | Availability | FAQ | Best practices & policies | Training & documentation | Support
Service overview
McGill Alumni (graduates of McGill University) keep their McGill Email Address (firstname.lastname@mail.mcgill.ca) for life, for their personal (non-commercial) use.
Email sent to your McGill Email Address is delivered to and stored on Microsoft Exchange Online (Microsoft 365). If you have another email service that you use more often, you may wish to forward your McGill mail to that other service. Please see Options for dealing with multiple email services
Who can use it
Graduates of McGill University.
How to request, access the service
New alumni: continue using your McGill email the same way you did as a student: via a McGill mailbox on Microsoft Office 365 or via one of the recommended options for dealing with multiple email services; no request needs to be made.
Past alumni: you can request Email for Life by signing up through the McGill Alumni Website.
Use your McGill Username and McGill Password to access your email via any of the following:
- Outlook on the Web (OWA)
- Configure an email application
- McGill Alumni Website (if you are a member)
Cost
There is no cost associated with this service.
Availability
Requests to have an Email for Life mailbox created or to have one reinstated are processed during regular office hours (Monday to Friday, 9:00 am to 5:00 pm).
Access to McGill email is available 24 X 7, except during maintenance. Check the home page of the IT Support site for announcements regarding service interruptions.
Frequently asked questions
- How much space do I have on the mailbox?
You have 50 GB of mail storage space on the Microsoft Office 365 cloud. No single message can exceed 30 MB (including headers and routing information). To check your mailbox space remaining see How do I check my mailbox usage and available storage? - What happens if I don't use my mailbox right away?
Your McGill Email for Life mailbox remains active, even if you don't sign into it. - How can I change my McGill Password?
You can change your McGill Password using one of the following methods:- You can fill out the form on the McGill Alumni Website
- If your account is protected with two-factor authentication (2FA), you may go to Reset my McGill password with Self-Service Password Reset (SSPR)
- If you are able to sign into Minerva, using your known password or McGill ID and PIN, you may go to the Personal Menu to choose a new password.
- Can I change the name that appears on my email address?
- How do I forward my McGill Email Address to deliver mail to another mailbox?
- What other IT services are available after I graduate?
- More FAQs on Email on Office 365
Best practices & policies
- Alumni can only use their McGill email account for personal, non-commercial purposes.
- To limit the damage done to the reputation of the mailbox owner and McGill by accounts that have been compromised, IT Services applies a quota on the number of email items sent within a 24 hour period.
- Visit the McGill Alumni website for more information about your benefits and joining the McGill alumni network.
- View more Email Best Practices
Training & documentation
Self-serve resources:
- Find articles on Outlook via the Microsoft Support website
- FAQs for Email on Microsoft Office 365
Support
Submit a request for Email support.