OVERVIEW
Target audience: entire McGill community
When you select and delete an email, it is transferred to the Deleted Items folder. It is only when you empty the Deleted Items folder that an email is permanently deleted; you can easily browse the folder to view the messages or move them back to your Inbox or other mail folders.
However, even if you have emptied the Deleted Items folder, you can still recover the email that was permanently deleted within the last 30 days from the Recoverable Items folder.
Steps to recover email items that were permanently deleted
- Outlook desktop application: Follow instructions to Recover deleted items in Outlook for Windows on the Microsoft Support site.
- Outlook on the Web (OWA):
- Log into your email account on OWA at https://outlook.com/mcgill.ca
- Click on the Deleted Items folder in the Navigation Pane.
- Click the link to Recover items deleted from this folder in the message pane.
- The Recoverable items list will appear, containing all email items deleted within the last 30 days. Select the item(s) you wish to recover, right-click in the pane and select Restore; the selected item(s) will be restored to your Inbox.
Contact the IT Service Desk for assistance if you have issues applying the registry fix or would like assistance with the procedure.
ADDITIONAL REFERENCES:
