ANNOUNCEMENT: Telephone Evolution Project
McGill is currently in a major project to replace its legacy telephone system with a Cisco voice over IP solution. Units will be migrated from legacy Meridian phones to the new system gradually, over the next two years.
View the service description: About: McGill's NEW Telephone System (Cisco and Webex)
Find additional project information on the Telephone Evolution Project website.
Service overview
IT Services is responsible for providing telephone services for the downtown campus, Macdonald campus, the Montreal Neurological Institute and Hospital, the Gault Estate (Mont St-Hilaire) and in McGill Residences.
Services available include:
- Telephone sets with a Direct Inward Dialing (DID) direct number or non-DID internal number.
- Voicemail, CallPilot voicemail and desktop messaging
- Menu systems
- Auto-attendant systems
- Long distance
- Videoconferencing
- Vocal telephone directory (called Liaison)
- Online staff telephone directory
- Call management system - Cisco Call Center Express (CCX)
Who can use it
McGill faculty, staff, and affiliates at the Montreal Neurological Hospital and Institute, on-campus student organizations.
How to request & access the service
Since most requests require entering some administrative information, such as the FOAPAL to which the work / service will be charged, you should ask your department's Telephone Coordinator to request services on your behalf. If you do not know who this is, you can consult the Telephone Coordinators list.
Here are the most common links for Telephone Coordinators to use when requesting telephone services:
- Work Order system, for all requests related to telephone (includes fax) installation and modification.
- Request a long distance authorization code for a staff member.
Frequently asked questions
- How can I modify my information in the staff directory?
- How can I reach someone at the MUHC?
- How can I make a long distance call from my McGill phone?
- How can I make a conference call from my analog phone / digital phone?
Cost
Prices vary for telephone services and products available.
Availability
Telephone service requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).
Access to the McGill telephone system is available 24 X 7, except during scheduled and unscheduled maintenance. Check the System Status page for announcements regarding service interruptions.
Best practices & policies
- Set up your voice mail greeting.
- Set up Autologin.
- During your absence, set up a temporary voice mail greeting.
- Subscribe to Voice Mail Desktop Messaging service, to view your voicemail messages in Microsoft Outlook, or to listen to them via a web interface.
Training & documentation
Self-serve resources:
- CallPilot - Multimedia Messaging User Guide (for telephone commands)
- CallPilot - Guide de l’utilisateur de la Messagerie multimédia (french)
- CallPilot - Keypad commands
- CallPilot - Quick Reference (for telephone commands)
- User Guide for Meridian Telephones M2006, M2008, M2008HF and M2616
- User Guide for Meridian Telephones M3904
Telephone directories:
Support
Contact the IT Service Desk