* About: Telephony at McGill (legacy phone system)

Service overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Support

ANNOUNCEMENT: Telephone Evolution Project

McGill is currently in a major project to replace its legacy telephone system with a Cisco voice over IP solution. Units will be migrated from legacy Meridian phones to the new system gradually, over the next two years.

View the service description: About: McGill's NEW Telephone System (Cisco and Webex)
Find additional project information on the Telephone Evolution Project website.

Service overview

phoneIT Services is responsible for providing telephone services for the downtown campus, Macdonald campus, the Montreal Neurological Institute and Hospital, the Gault Estate (Mont St-Hilaire) and in McGill Residences.

Services available include:

Who can use it

McGill faculty, staff, and affiliates at the Montreal Neurological Hospital and Institute, on-campus student organizations.

How to request & access the service

Since most requests require entering some administrative information, such as the FOAPAL to which the work / service will be charged, you should ask your department's Telephone Coordinator to request services on your behalf. If you do not know who this is, you can consult the Telephone Coordinators list.

Here are the most common links for Telephone Coordinators to use when requesting telephone services:

Frequently asked questions


Prices vary for telephone services and products available.


Telephone service requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).

Access to the McGill telephone system is available 24 X 7, except during scheduled and unscheduled maintenance. Check the System Status page for announcements regarding service interruptions.

Best practices & policies

Training & documentation

Self-serve resources:

Telephone directories:


Contact the IT Service Desk