ANNOUNCEMENT: Telephone Evolution Project
In accordance with McGill's Climate & Sustainability Strategy, McGill is moving to a new telephone system to reduce our environmental footprint related to our physical phone system.
We are transitioning to a softphone solution that enables user mobility, productivity and flexibility. Exceptionally, physical phones will still be available. Find additional details on the Telephone Evolution Project website.
- View the service description About: McGill's NEW Telephone System (Cisco and Webex)
Throughout the project, the information presented in this article is subject to change.
Service overview
IT Services is responsible for providing telephone services for the downtown campus, Macdonald campus, the Montreal Neurological Institute and Hospital, the Gault Estate (Mont St-Hilaire) and in McGill Residences.
Services available include:
- Telephone sets with a Direct Inward Dialing (DID) direct number or non-DID internal number.
- Online staff telephone directory
- Call management system - Cisco Call Center Express (CCX)
Who can use it
McGill faculty, staff, and affiliates at the Montreal Neurological Hospital and Institute, on-campus student organizations.
How to request & access the service
Since most requests require entering some administrative information, such as the FOAPAL to which the work / service will be charged, you should ask your department's Telephone Coordinator to request services on your behalf. If you do not know who this is, you can consult the Telephone Coordinators list.
Here are the most common links for Telephone Coordinators to use when requesting telephone services:
- Work Order system, for all requests related to telephone (includes fax) installation and modification.
- Request a long distance authorization code for a staff member.
Frequently asked questions
- How can I modify my information in the staff directory?
- How can I reach someone at the MUHC?
- How can I make a long distance call from my McGill phone?
- How can I make a conference call from my analog phone / digital phone?
Cost
Prices vary for telephone services and products available.
Availability
Telephone service requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).
Access to the McGill telephone system is available 24 X 7, except during scheduled and unscheduled maintenance. Check the System Status page for announcements regarding service interruptions.
Best practices & policies
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- Set up your voice mail greeting.
- Set up Autologin.
- During your absence, set up a temporary voice mail greeting.
- Subscribe to Voice Mail Desktop Messaging service, to view your voicemail messages in Microsoft Outlook, or to listen to them via a web interface.
- Record your name and set up various greetings.
Training & documentation
Telephone directories:
Support
Please request assistance by submitting the Telephone issue form