* About: Telephony at McGill (legacy phone system)


ANNOUNCEMENT: Telephone Evolution Project

In accordance with McGill's Climate & Sustainability Strategy, McGill is moving to a new telephone system to reduce our environmental footprint related to our physical phone system.

We are transitioning to a softphone solution that enables user mobility, productivity and flexibility. Exceptionally, physical phones will still be available. Find additional details on the Telephone Evolution Project website.

Throughout the project, the information presented in this article is subject to change.

Service overview

phoneIT Services is responsible for providing telephone services for the downtown campus, Macdonald campus, the Montreal Neurological Institute and Hospital, the Gault Estate (Mont St-Hilaire) and in McGill Residences.

Services available include:

Who can use it

Until the migration to the new telephone service takes place, McGill faculty, staff, affiliates at the Montreal Neurological Hospital and Institute, and on-campus student organizations who have not yet been transitioned to the new service will continue to use the old service.

How to request & access the service

If you have requests specifically related to network, cabling, or jack installation, please visit the network connectivity service catalog. For all other legacy telephone support, you can submit an IT Generic request.

For more information, explore the IT Support site where you can search the Knowledge Base for information and how-to instructions, report issues, follow up on support tickets, and more.

Frequently asked questions


Prices vary for telephone services and products available.


Telephone service requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).

Access to the McGill telephone system is available 24 X 7, except during scheduled and unscheduled maintenance. Check the System Status page for announcements regarding service interruptions.

Best practices



Telephone directories:


Please request assistance by submitting the Telephone issue form