Service overview
McGill's Information Security team is responsible for the security architecture of McGill's networks and attached computer systems. Their objective is to protect systems from penetration, contain the damage if a network has been compromised, and coordinate efforts toward recovery.
Regulate access privileges: This involves designing how various IT systems are interconnected to ensure that those who should have access do have access, and conversely, those who should not be able to access our systems cannot get to them. A variety of tools are required for this, from encryption to the implementation and support of sophisticated firewalls.
Prevent vulnerabilities and attacks: Proactive work is done to ensure that systems and networks within McGill are adequately protected. This work includes informing the community of major threats and vulnerabilities, performing audits, and providing consultation.
React to any security breaches: Information Security holds responsibility for reactive measures regarding infractions of the Policy on the Responsible Use of McGill IT Resources. We handle complaints sent to postmaster and abuse email addresses from users and agencies regarding inappropriate actions originating at McGill. Actions resulting from such infractions or complaints include investigations, reprimands, working with McGill disciplinary officers, McGill Security, and external law enforcement groups.
Responsibilities also include email lists, technical and policy support to the owners of lists, and the ensuring of their security.
Who can use it
All McGill students, employees and staff who use McGill University networks benefit from Information Security services.
How to request & access the service
You are protected by Information Security whenever you log in to McGill restricted sites using campus computers or the VPN, and when you access personal or shared folders on the McGill network.
Employees: When you store your work-related files on McGill's network servers (usually mapped to F: or G: drives), or when you store your personal files (mapped to the R: drive), you benefit from the security provided by regular nightly backups.
Students: When you store your work or personal files on your personal storage space (mapped to the P: drive) on McGill network, you benefit from the security provided by regular nightly backups.
IMPORTANT:
All users of McGill computing facilities are subject to the Policy on the Responsible Use of McGill IT Resources.
Cost
There is no cost associated with this service. If you are a student the costs are covered under your student fees.
Availability
Network security is available 24 X 7.
Frequently asked questions
- How can I protect my personal desktop computer or laptop?
- How do I report security incidents?
- How can I find out if there is a system-wide computer virus or other threat?
Check the Announcements & alerts block at the bottom of the IT Services home page.
Best practices & policies
The following articles offer many tips on how to get the most out of your computing experience while minimizing your exposure to threats.
Training & documentation
See IT security awareness training - self-paced video modules as well as instructor-led sessions customized for your team.
Support
Contact the IT Service Desk at 514-398-3398 for immediate help.
Some common examples of IT security incidents include:
- User or resource account compromise,
- McGill website compromised or defaced,
- Work devices infected with malware, viruses or ransomware,
- Unauthorized use or access of McGill resources, devices, and/or data.
If the incident involves bullying, harassment or other potential risks to the health and safety of individuals, please contact McGill Security Services at 514-398-3000 immediately.