Service overview
IT Services provides high speed network service to users at the downtown campus, Macdonald campus, the Gault Estate, and the Montreal Neurological Institute (MNI).
Who can use it
McGill faculty, staff, students, and affiliates.
NOTE: Only wireless network in residences
In McGill Residences only the wireless network is supported. See Wireless connectivity in REZ.
How to request & access the service
How to request a network data jack
All requests for network jacks must be submitted using the Work Order System, preferably by the departmental Local Area Network (LAN) Administrator. If you do not know who this is, you can consult the Telephone Coordinator list.
Accessing the McGill network
When the computer you are working on (i.e. in your office, at a campus lab, or a public workstation in the Libraries) has a network connection, you can log in to the McGill network using your McGill Username and McGill Password.
Cost
Prices vary according to product.
Availability
Network data jack requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).
Access to the McGill network is available 24 X 7, except during scheduled and unscheduled maintenance. Check the home page of the IT Support site for announcements regarding service interruptions.
If a Network data jack has not been used over a period of 12 months or more, the port can be deactivated and recovered by default.
Frequently asked questions
What is the speed of the McGill wired network?
Buildings that have been upgraded by the Network and Security Upgrade project have a transfer speed of 1 Gbps. Buildings that have not yet been upgraded have a basic data transfer speed of 100 Mbps. To see if your building has been upgraded, check the Building status list.
Speed of access to the Internet (external McGill sites) from within McGill is over 10 Gbps.
Best practices & policies
Not available.
Training & documentation
Not available.
Support
To report a network data jack problem, contact the IT Service Desk.