* About: Hardware and software support

Service overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Support

Service overview

IT Customer Services (ICS) provides the following support services for departments and faculties listed in Who can use this service.

Network Administration Support

Hardware Support

Software Support

Computer Disk Imaging Support

See also Related Articles located in the right side panel.

Who can use it

The following units have signed a Service Level Agreement with IT Services for the services described above. View the SLA agreement document under Training & documentation, below.

  • Animal Resources Centre
  • Arts and Science (Science)
  • Athletics
  • Biology, Department of
  • Campus and Space Planning
  • Campus Public Safety
  • Dean of Students
  • Dentistry, Faculty of
  • Desautels Faculty of Management
  • Enrolment Services
  • Environmental Health and Safety (EHS)
  • Facilities
  • Facility for Electron Microscopy Research
  • Faculty Club
  • Faculty of Agriculture and Environmental Sciences
  • Faculty of Arts
  • Faculty of Education
  • Faculty of Law
  • Faculty of Science
  • Financial Services
  • Graduate and Postdoctoral Studies
  • Hazardous Waste Management
  • Human Resources
  • Internal Audit
  • Legal Services
  • Mail Service
  • Mathematics, Department of
  • MAUT
  • McGill Computer Store/Bookstore
  • McGill Library
  • McGill School of Environment
  • McGill-Queen’s University Press
  • Montreal Neurological Institute
  • MUNASA Office
  • Office Of Investments
  • Office of the Associate Provosts
  • Office of The Deputy Provost, Student Life and Learning
  • Office of the Principal and Vice-Chancellor
  • Office of the Provost and Vice Principal Academic
  • Office of the Vice-Principal (Communications and External Relations)
  • Ombudsperson for Students
  • Oncology, Department of
  • Parking Services
  • Pathology, Department of
  • Pension Administration & Benefits
  • Planning and Institutional Analysis
  • Post-Graduate Students’ Society
  • Printing Services
  • Procurement Services
  • Redpath Museum
  • Religious Studies, Faculty of
  • Risk Management and Insurance
  • School of Computer Science
  • School of Continuing Studies
  • Secretariat
  • Social Equity and Diversity Education Office
  • Sport Medicine Clinic
  • Student Housing and Hospitality Services
  • Student Services
  • Teaching and Learning Services
  • University Advancement
  • Vice Principal Administration and Finance
  • Vice Principal Research

This support applies to:

Units currently not covered by an SLA or LOA will need to come to an agreement with the Office of the Budget and IT Services if they want to obtain such services in the future.



Within the remaining faculties, some units and departments are supported centrally by ICS; others are supported by Local Area Network (LAN) administrators. In this case, to find out who supports your unit, contact your Administrative Assistant. You are also welcome to contact the IT Service Desk, who can assist in directing your request.

How to request & access the service

If your department or faculty is covered by the Service Level Agreement with ICS:

Also see the onsite availability, below.

To request a Service Level Agreement for your department:

View the SLA agreement document under Training & documentation, below. For more information on requesting an SLA, please contact the Desktop Services Manager.

Academic Laptop support:

Contact the IT Service Desk 514-398-3398 to schedule an appointment for consultation.


There is no cost to individual users. The cost to departments and faculties is based on a Service Level Agreement with ICS.


Onsite desktop support is available from 9:00 a.m. - 5:00 p.m. Monday - Friday.

Note: Only minimal staff are available to provide essential services during summer Fridays. Check the summer schedule.

Frequently asked questions

Best practices & policies

Training & documentation

The ITS Network and Desktop Services Service Level Agreement includes information on the provision of network and desktop services by IT Services.

See IT Training for information on all IT course offerings and self-serve resources.


See the How to request/access section in this article.