Unique power outlet

Whenever possible, make sure the uPrint device does not share an electrical outlet/power bar with other equipment. The device needs a consistent source of power to run, even as small as a toaster, can cause disruptions in the power flow, leading to a paper jam.

Paper

• Always store paper in the original packages on a flat surface or a shelve.
• Try to use complete packages when refilling the machine’s trays.
• Avoid using loose paper, or paper form an open package, that has been stored for more than a few days. Paper absorbs moisture, and the resulting texture change can cause a jam.
• Don't use paper that is deformed, curled, damaged, or cut in any way.
• If there is an arrow indicator on the paper packaging that directs you to insert the paper in a certain way, make sure to follow it.
• Don't overfill the paper tray. Make sure that the top sheet is at least 2cm under the limit line.
• Make sure you change the paper type before printing on glossy paper, a transparency, or any paper type that is not the standard white type.

Hardware failure

Occasionally, hardware failure can cause a paper jam. If you have followed all the above Do's and Don'ts and still have a paper jam, please submit an issue for uPrint.

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