* About: D2 (document management solution)

Overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Known issue | Support 

Service overview

D2 is a file storage and collaboration repository for documents that require a complex or custom workflow, such as legal document approval, integration with scanned documents, archiving and document lifecycle management.


NEW: SharePoint Online- alternative to D2 spaces

SharePoint online is the new cloud-based solution recommended by IT Services for most document storage and collaboration needs. If you're looking for a new D2 space, consider SharePoint Online as a preferred alternative. Find out more at: SharePoint Online.

We are not currently accepting requests for new D2 spaces, only customized D2 solutions for specific projects.


Who can use it

McGill employees who require D2 workflow and customization features or access to existing D2 spaces.

How to request & access the service

To request a document management space on D2:

We are not currently accepting requests for new D2 spaces, only customized D2 solutions for specific projects. See SharePoint Online as an alternative solution.

User Agreement and Conditions for existing D2 spaces:

To access an existing D2 space:

Access to the space and permissions to view, edit, add and remove content are managed by the Space Coordinator. When users are added to the space they should receive an email invitation with a link to access it. Users sign in with their McGill Username and McGill Password, keeping in mind compatibility with browsers and operating systems (see Frequently asked questions below for more on supported browsers/OS and workarounds).

To log in:

The URL for D2 is: https://cms.mcgill.ca/D2

Note: If your account is protected by Two-factor authentication (2FA) you may be prompted for your second method of authentication.

Graphical user interface, application
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This solution is free to all McGill employees.


This service is available 24 X 7, except during scheduled and unscheduled maintenance periods. Scheduled monthly maintenance occurs on the fourth Wednesday of each month, from 9 pm to 6 am the following day. See the full maintenance schedule for all dates.

Check the home page of the IT Support site for announcements regarding unplanned service interruptions.


Frequently asked questions

Best practices & policies

Training & documentation

D2 training and self-serve materials:

Instructor-led training

Training is highly recommend for all D2 Coordinators and Contributors.

Self-serve training materials

Known issue

User may see this notification error at the bottom-right corner of the screen when they go into D2: "An unexpected error occurred. Please refresh your browser."

This mostly happens if they use the Documents Browser workspace.

There are three workarounds to avoid this error:

Workaround 1

  1. Click on a different workspace (e.g., Browse)
  2. Refresh the page. Wait until it finishes loading.
  3. Go back to the Documents Browser workspace

Workaround 2

  1. Close the the Documents Browser workspace by clicking on the X next to it
  2. Click on the + to re-add the workspace

Workaround 3

  1. Close all the active workspaces that are not used
  2. Click on your username in the upper-right corner of the screen
  3. Click on User Settings
  4. In Default Workspaces, only add the workspaces you use


For users having issues accessing a space or accessing content in the space, please contact your space coordinator.

To report system unavailability, or if you are unable to log into D2 with your McGill Username and Password, contact the IT Service Desk.