Known issues with myCourses, Zoom and other learning technologies


OVERVIEW

Target audience: Instructors and students using learning technologies, including myCourses, Polling @ McGill and the Lecture Recording System and Zoom

In this article:

Known issues for myCourses

Topic

Problem

Workaround

Status

AssignmentsWhen uploading a Word document that contains math equations with symbols inserted using the Alt + keys, an upside-down red question mark appears instead of the properly formatted equation.In Word, Save as PDF; then upload the PDF document in myCoursesNo resolution date available.
ContentWhen using the new content experience (Lessons), instructors are unable to enter a release date condition on modules or documents.Add the release date conditions first, using the old content experience, and then enable the new content experience. If you are already using the new content experience, turn it off to add the condition and turn it back on.No resolution date available.
ContentIf a document in Content has annotations or animations, these will not appear in the document viewer.Download the document and view it in Adobe Reader or Microsoft Office.No resolution date available.
ContentWhen using the new content experience, Instructors are unable to upload a video (MP4).Switch to the old experience to upload the video.No resolution date available.
GradesInstructor gets an Error page when clicking on Grades. This error occurs after an instructor changes their Default Grades Area to Grades Schemes.
  1. Go to the homepage of the affected course.
  2. In the address bar of your browser, replace home/ (including the forward slash) with the following: lms/grades/admin/settings/personal_display_options.d2l?ou= This will take you directly to the Settings page for the grade book.
  3. Under Default Grades Area, select Enter Grades and click Save.
No resolution date available.
GradesIf the grade book is sorted by Final Grade and a user performs a Search for a name that is not in the grade book (e.g. withdrawn student, misspelling), they get an Error page.
  1. Going back to the grade book will reset the search and allow you to access the page again.
  2. Click a column heading other than Final Grade to sort the grade book by that value (e.g. Last Name) before searching.
No resolution date available.
QuizzesWhen changing the Maximum Points value of the Grade Item associated with the quiz after students have taken the quiz, the quiz scores do not update in Grades.
  1. In Quizzes, click the arrow beside the quiz and select Grade.
  2. Select 200 from the per page drop-down list to show the maximum number of students on the page.
  3. Click the blue icon at the top of the Published column to deselect all checkboxes.
  4. Click Save.
  5. Click the blue icon again to select all again.
  6. Click Save.
  7. If you have more than 200 students, repeat for all pages.

The scores in Grades will be correctly updated.

No resolution date available.
QuizzesQuiz questions using latex codes will display properly when previewed, but the latex code will be displayed when the quiz is taken.No workaround.No resolution date available.
QuizzesWhen exporting the HTML view of a Quiz to PDF or Excel, the buttons to select the file format do not display. The buttons are still there but are invisible.The invisible buttons can still be clicked. They are (left to right): Export to .csv, Export to .xls, Print report. See the Brightpace support site for more details.No resolution date available.
GroupsInstructors cannot self-enrol in Groups using the Role Switch.See Enrolling yourself in a group (for students) to see how students self-enrol in Groups.No resolution date available.
AssignmentWhen doing a batch download of the student submissions, when the assignment as been set with anonymous marking, the names of the students appear in the files downloaded.Grade the student submissions from within the Assignment tool and do not use batch download.No resolution date available.
Assignment Grader appIf you log out of the app without Synchronizing, all your annotations will be permanently deleted.Do not log out of the Grader while marking. Enable the Pin Lock in your Settings to protect student data.No resolution date available.
Assignment Grader appIf you use the Grader app for annotations with group assignments, all students receive an internal error when trying to view the feedback.
  1. Go to the Evaluate Submission page.
  2. Download the annotated feedback file.
  3. Click the X to delete the feedback file in myCourses.
  4. Click Update.
  5. Click Add a File to re-upload the file.
  6. Click Update again.
No resolution date available.
Audio captureWhen you record Audio using the built in tool in myCourses and try to attach it to an email/assignment/discussion, the multimedia file is replaced by a blank HTML attachment.Record your audio/video using a third party solution and upload it to the course under manage files. Attach the multimedia file to the tool you are using in myCourses.No resolution date available.
Students and staff with dual statusWhen a student is assigned a staff McGill Username (first.last@mcgill.ca), the email address of the staff account will become the default in myCourses rather than the student email address (first.last@mail.mcgill.ca).
  1. Click on your name on the top toolbar and select Account Settings.
  2. Check the email address that appears near the top of the page under Email Options.
No resolution date available.
Students and staff with dual status - CrowdmarkWhen a student is assigned a staff McGill Username (first.last@mcgill.ca), the email address of the staff account will become the default email in myCourses, rather than the student email address (first.last@mail.mcgill.ca).The integration with Crowdmark uses the myCourses email address, which has become your staff (@mcgill.ca address). To address this:
  1. Log in to myCourses and select Crowdmark.
  2. Follow the instructions from Crowdmark to merge your two accounts.
Please use resolution described to the left.
GlossaryIf you use the Glossary with either Firefox or Internet Explorer, clicking on the letter at the top will not take you to the term selected. Firefox will go halfway down the list while Internet Explorer will not load properly.Use Google Chrome.No resolution date available.
Email & quizWhen you have a quiz in progress, clicking on Email from the top toolbar causes an Error page.This error occurs when you have a quiz attempt in progress.
  1. Click the envelope icon on the top toolbar to see which quiz is in progress.
  2. Click on the name of the quiz to re-enter and submit it.
See Submitting a quiz in progress for more information.		No resolution date available.
EmailWhen you hover your mouse over the email icon total number, it does not display the number of unread emails.Click the email icon to access your mailbox, and then you will see the number of unread emailsNo resolution date available.

 

Known issues for Zoom (remote teaching and learning)

Case

Impact / Error

Workaround

Status

Email alias (email address that is different from original McGill Username)Error message (2216) when attempting to sign into Zoom directly from the myCourses environment.Follow the steps at: Zoom fix for instructors with email aliases. This will create a new Zoom account using your McGill Username.Fixed for all newly created Zoom accounts.
Preferred email address (not @mcgill.ca)Error message (2216) when attempting to sign into Zoom from the myCourses environment.Follow the steps at: Zoom fix for instructors with email aliases. This will create a new Zoom account using your McGill Username.Fixed for all newly created Zoom accounts.
Instructor with an existing Zoom account, that was created with McGill email addressError message when attempting to sign into Zoom directly or using myCourses.Single Sign On (SSO) has to be temporarily disabled for Zoom, by IT Services for a specified time period. During that period, the instructor needs to:
  1. Log in to https://zoom.us, using the email used to create the Zoom account (McGill account)
  2. Change the email address to personal email address (Accept changes request)
  3. Once the account has been changed, go to https://mcgill.zoom.us and sign in using McGill username and McGill password.
No resolution date available.
Instructor did not include the course title in Zoom session titleRecorded lecture will not be uploaded automatically to Lecture Recordings within myCourses.
Note: This is the expected behavior if the Zoom meeting topic does not contain the course title.
Instructor will have to manually add the Zoom recording from myCourses.

Steps:

  1. Access the course from myCourses
  2. Navigate to: Lecture Recordings > Tools
  3. Select Add Zoom Recording > Get Zoom recordings
  4. Add the recording to the appropriate course
Expected behavior.
Annotations on Zoom Whiteboard are automatically moved to the corner of board when starting the Whiteboard from an iPadWhen starting a Whiteboard from an iPad, annotations are automatically moved to the top right corner of the board when other participants join in. Any interactive lesson is impossible for this feature.Don't use the zoom whiteboard from an iPad, instead use your personal computer.Expected behavior.

Known issues for other learning technologies

Application

Problem

Workaround

Status

Lecture Recording SystemNormal behavior: If the instructor chooses to show copyright protected material in class (e.g., YouTube videos or other HDCP protected content), it will not be recorded by the LRS when using the HDMI connection.

Issue: On newer Mac computers, the default setting is to block all such videos, and that can mean all video content is blocked, even when not copyright protected.

To ensure the LRS is recording properly, connect your Mac laptop via the VGA connection.No resolution date available.
Respondus quiz and survey authoring tool

Issue: Respondus is not compatible with the new quiz experience in myCourses.

Switch to the old quiz authoring experience, or use the native quiz functionality within myCourses.No resolution date available.

 

references

ADDITIONAL REFERENCES: