Service overview 
Many McGill classrooms and specific university rooms are equipped with audiovisual equipment. IT Services' support for AV equipment includes the following:
- Initial setup and maintenance of all permanently installed audiovisual equipment in the classrooms, such as video/data projectors, screens and sound systems.
- An online tool called Classroom Audiovisual Instructions provides guidance on using the equipment in each classroom, as well as room photos and video demonstrations.
The Classroom Audiovisual Instructions are moving to the IT Support Website.
Starting December 13, 2024, the Classroom Audiovisual information tool will be available on the McGill IT Support website. For more information, please refer to this knowledge base article
- Telephone support for instructors while in the classroom:
- For urgent issues, press the Audiovisual Systems Help (Hotline) button found on the classroom telephone Monday - Friday 7:00AM to 5:00PM.
- For non-urgent issues, contact the IT Service Desk.
NOTES / EXCEPTIONS:
This service does not include on-site equipment setup. To request technical assistance for special events, contact Communications and Institutional Relations.
Some privately scheduled rooms (not centrally scheduled by Enrolment Services) are also listed as "private" in the Classroom Audiovisual Information tool. The respective unit/department generally provides the first line of support for these rooms; support from IT Services is on a best-effort basis.
To install, modify, or request technical support, fill out the Audiovisual service in private rooms request form. Work performed in these rooms will be billed to the department requesting the service.
Who can use this service
McGill faculty, staff, and students
How to request & access the service
Using the Classroom AV Instructions tool
The Classroom Audiovisual Instructions knowledge base allows you to view a building and classroom and consult the audiovisual equipment within it. You will also find images of the room, the layout of AV equipment, a listing of each piece of equipment present, and operating instructions.
To familiarize yourself and access the new tool, please refer to this Knowledge base article.
Getting help while in the classroom
Press the AV Systems Support button on the classroom telephone:
Cost
There is no cost associated with using the classroom or equipment within classrooms. Support for Audiovisual equipment in centrally scheduled classrooms is also free.
Availability
The Classroom AV Instructions knowledge base is available 24X7. Check the home page of the IT Support site for announcements about any scheduled or non-scheduled downtimes.
Classroom Support hours
Classroom Audiovisual support is Monday to Friday 7:00AM - 5:00PM.
Contact the IT Service Desk for additional help.
Frequently asked questions
- How can I find classrooms that have a particular type of AV equipment?
The Classroom AV Instructions knowledge base allows you to view the equipment within each room, once you know the building and room number.Also consult the list of AV Equipment currently installed in classrooms.
- How do I set up my PC laptop to display content on a classroom projector?
- How do I set up my Mac laptop to display content on a classroom projector?
- How do I deliver a presentation on two monitors using Presenter View in PowerPoint?
Best practices & policies
Please consult the Classroom Audiovisual Instructions tool to familiarize yourself with how the equipment works in the classroom prior to using it.
Training & documentation
- See the How to request/access section of this description for steps to access the Classroom Audiovisual Instructions online tool which contains instructions on how to use the equipment in each room.
- For instructional documentation, refer to audiovisual equipment in classrooms.
- Teaching and Learning Services offers demonstrations and training on classroom AV equipment. Complete the Request a Consultation form to request a demonstration.
Support
To report equipment failure, use the telephone in the classroom or contact the IT Service Desk.
For information on adding or upgrading classroom AV equipment, contact your TLSWG representative.