* About: Classroom Audiovisual Support Services


Service overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Support

Service overview projector

Many McGill classrooms and specific university rooms are equipped with audiovisual equipment. IT Services' support for AV equipment includes the following:

announcement

The Classroom Audiovisual Instructions are moving to the IT Support Website.

Starting December 13, 2024, the Classroom Audiovisual information tool will be available on the McGill IT Support website. For more information, please refer to this knowledge base article

note

NOTES / EXCEPTIONS:

This service does not include on-site equipment setup. To request technical assistance for special events, contact Communications and Institutional Relations.

Some privately scheduled rooms (not centrally scheduled by Enrolment Services) are also listed as "private" in the Classroom Audiovisual Information tool. The respective unit/department generally provides the first line of support for these rooms; support from IT Services is on a best-effort basis.

To install, modify, or request technical support, fill out the Audiovisual service in private rooms request form. Work performed in these rooms will be billed to the department requesting the service.


Who can use this service

McGill faculty, staff, and students


How to request & access the service

Using the Classroom AV Instructions tool

The Classroom Audiovisual Instructions knowledge base allows you to view a building and classroom and consult the audiovisual equipment within it. You will also find images of the room, the layout of AV equipment, a listing of each piece of equipment present, and operating instructions.

To familiarize yourself and access the new tool, please refer to this Knowledge base article.


Getting help while in the classroom 

Press the AV Systems Support button on the classroom telephone:


Cost

There is no cost associated with using the classroom or equipment within classrooms. Support for Audiovisual equipment in centrally scheduled classrooms is also free.


Availability

The Classroom AV Instructions knowledge base is available 24X7. Check the home page of the IT Support site for announcements about any scheduled or non-scheduled downtimes.

Classroom Support hours
Classroom Audiovisual support is Monday to Friday 7:00AM - 5:00PM.

Contact the IT Service Desk for additional help.


Frequently asked questions


Best practices & policies

Please consult the Classroom Audiovisual Instructions tool to familiarize yourself with how the equipment works in the classroom prior to using it.


Training & documentation


Support

To report equipment failure, use the telephone in the classroom or contact the IT Service Desk.

For information on adding or upgrading classroom AV equipment, contact your TLSWG representative.