* About: IT Training


Service overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Support

Service overview

IT Services provides training on many of the systems we support including: instructor-led courses, online learning courses (OLC) available via myCourses, and self-serve videos. The courses we offer are not for credit toward any degree or program, however successful completion of most courses is required to gain access to a given McGill IT system.

Refer to the IT Training Index and select a course to see its availability.


Who can use it

McGill faculty, staff and students


How to request & access the service

Courses are listed in the IT Training Index. Read the course description for any prerequisites.

Registration for most courses is done through Minerva.

  1. Log into Minerva.
  2. Select the Employee Menu > Training Menu.
  3. Choose the request form for the type of course you wish to take and follow the onscreen instructions.
  4. You will receive an email confirmation of registration.

 

Special requests:

If your department would like a training session for a group (minimum of 5) we can have an instructor come to your location. Please submit the IT Services system training registration (Special request) form.

tip

Waitlist


Certain courses offer the ability to register into a waitlist when there are no section currently scheduled.

Once new sections are scheduled, you will be advised to register to one of the newly added sections and registration to the waitlist will be deleted.

In rare situations, waitlist participants may be enrolled automatically in a schedule section. This includes limited courses, certain ITM courses and other scenarios. Please take note of the instructions in your waitlist registration email.


Cost

There is no cost associated with this service.


Availability

Training calendars:

Locations:


Frequently Asked Questions

How do I cancel a course for which I have registered?

  1. Log into Minerva.
  2. Click on the Employee Menu.
  3. Click on the Training Menu.
  4. Click My training record.
  5. Find the course and click Cancel under the Cancel Registration column. The Cancel link will be deactivated within 48 hours of the scheduled event and thereafter.

You will receive an email upon successful cancellation of a course.

NOTE: If you are unable to attend the workshop you are scheduled for, please cancel your registration so that someone else may attend. If you are unable to cancel or have to cancel within 48 hours, please contact the trainer via email.

There are no sections available for me to register to. What do I do?

Unfortunately, there might not be any course sections available for certain courses. If you wish to register to a course and there are not dates available:

  1. Register in the waitlist for that course.
  2. Submit an IT Services system training registration (Special request) from the IT Portal.

We can't promise we will be able to provide a training session immediately but we will get back to you with options.


Best practices & policies

Before you request training registration:
Refer to the *Index of IT training courses and select a course to see its availability. If there are no sessions scheduled, consider putting your name on the wait list on Minerva.

Staff: Obtain supervisor approval
We strongly recommend that any staff pursuing online training offered through IT discuss the time requirements with their supervisors to ensure adequate time will be allotted for completion of all the available material. This will ensure the greatest potential for training success and increase the employee's effective use of his or her time.


Training & documentation

Not applicable.


Support

For IT help, go to the IT Support site.