- * About: IT Training

Service overview

IT Services provides training on many of the systems we support including: instructor-led courses, online learning courses (OLC) available via myCourses, and self-serve videos. The courses we offer are not for credit toward any degree or program, however successful completion of most courses is required to gain access to a given McGill IT system.

IT Training Index article

Refer to the IT Training Index and select a course to see its availability.

Who can use it

McGill faculty, staff and students

How to request & access the service

Please note: Some registration are still made in Minerva and collaboration solutions courses are now being performed in Microsoft Bookings.

To register: First, head to the course list in the IT Training Index. Read the course description and look out for any prerequisites then go to the course's page to register.

Special requests: For group requests, training consultations, or any other inquiries, please contact the IT Training team by submitting the IT Services system training registration (Special request) form.

Waitlist

Certains courses registered in Minerva offer the option to register into a waitlist when there are no section currently scheduled. This option is not offered in Microsoft Bookings courses but we offer those courses more often so do not worry.

Once you are registered on a Minerva waitlist for a specific course, you will be advised to register to one of the newly added sections when they become available. Once you are registered, your entry in the waitlist will be deleted.

In rare situations, waitlist participants may be enrolled automatically in a schedule section. This includes limited courses, certain ITM courses and other scenarios. Please take note of the instructions in your waitlist registration email.

Cost

There is no cost associated with this service.

Availability

Training calendars:

Refer to the * Index of IT training courses and select a course to see its availability. If no date is scheduled, consider putting yourself on the waitlist.

Locations:

When conducted in a live setting, most IT training courses are held in 680 Sherbrooke West, room 423 (Unless otherwise specified).
When conducted remotely, online sessions may be given in Microsoft Teams Webex.

Frequently Asked Questions

How do I cancel a course for which I registered?

Important: If you are unable to attend the workshop you are scheduled for, please cancel your registration so that someone else may attend. If you are unable to cancel or must cancel within 48 hours, please contact the trainer using the IT Services system training registration (Special request).

For Minerva courses:

Log into Minerva.
Click on the Employee Menu.
Click on the Training Menu.
Click My training record.
Find the course and click Cancel under the Cancel Registration column. The Cancel link will be deactivated within 48 hours of the scheduled event and thereafter.

You will receive an email upon successful cancellation of a course.

For Microsoft Bookings courses:

Use the cancellation link in the registration confirmation email.

If you deleted the email: inform the trainer by using the IT Services system training registration (Special request).

There are no sections available for me to register to. What do I do?

There might not be any sections available for certain courses. If you wish to register to a course and there are not dates available:

Register in the waitlist for that course (Minerva only).
Submit an IT Services system training registration (Special request) from the IT Portal. (Both for Minerva and MS Bookings registered courses.)

We can't promise we will be able to provide a training session immediately but we will get back to you with options.

Best practices & policies

Before you request training registration:
Refer to the *Index of IT training courses and select a course to see its availability. If there are no sessions scheduled, consider putting your name on the wait list on Minerva.

Staff: Obtain supervisor approval
We strongly recommend that any staff pursuing online training offered through IT discuss the time requirements with their supervisors to ensure adequate time will be allotted for completion of all the available material. This will ensure the greatest potential for training success and increase the employee's effective use of his or her time.

Training & documentation

Not applicable.

Support

For IT help, go to the IT Support site.