IT asset management involves the recording and tracking of McGill IT assets (computers, laptops and classroom equipment) throughout their "gate-to-gate" (purchase to disposal/recycle) lifecycle at McGill. A central IT asset inventory is maintained in ServiceNow, our IT Service Management (ITSM) system.
IT asset management encourages and enables responsible use of resources and helps assure environmentally-sound disposal of assets when they reach end-of-life. It is also a key tool to assist McGill in fulfilling its obligations under Québec legislation and the IT Asset Management Regulation, found on the Secretariat website.
Non-IT assets, such as furniture, and research equipment managed by individual departments, may be managed through Asset Panda, another asset tracking and management software.
McGill IT Services staff, along with certain technical staff outside IT, have access to the IT asset inventory.
IT Asset Stewards (see Responsibilities, below) receive monthly inventory reports. They can also request ad hoc information from the inventory, and provide updates to inventory through the IT Technical Stewards associated with their units or through IT Asset Management (ITAssetManagement.ITS@mcgill.ca).
These roles & responsibilities have been excerpted from the official IT Asset Management Regulation. Please refer to the IT Asset Management Regulation for additional details.
IT Asset Stewards:The responsibilities of the IT Asset Steward pertain to asset management and tracking. |
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IT Technical Stewards:The responsibilities of the IT Technical Steward pertain to asset setup, maintenance, and the coordination of physical transfers. |
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For information about access and training, please send email to IT Asset Management (ITAssetManagement.ITS@mcgill.ca).
There is no cost associated with the basic services outlined above, but direct access to ServiceNow would incur license fees..
The service is available 24 X 7, except during planned maintenance or outages. Check the System Status page for announcements regarding service interruptions.
What kinds of data must be tracked?
See the IT Equipment Lifecycle - Procedures for IT Technical Stewards.
Following the IT Asset Management Regulation, Procurement Services are responsible for reusing or disposing of unwanted IT equipment purchased with McGill University operating funds.
The IT Asset Management Regulation has provisions for the life cycle management of IT equipment, data security, and environmental concerns.
According to the Regulation, McGill Hazardous Waste Management must dispose of all computers, including those distributed through the Administrative Computer Renewal and Academic Laptop Programs.
To request computer pickup and disposal, please fill in the online form on the Hazardous Waste Management website.
If you need assistance or have an SLA with ICS and would prefer that we provide this service, please Contact the IT Service Desk.
Resources for IT Asset Stewards and Technical Stewards:
Resources for IT Technical Stewards:
Contact the IT Service Desk