Service overview
uMobile is a centrally maintained administrative system that allows Procurement Services to manage the distribution and usage of McGill University’s mobile equipment and associated services for such things as smartphones, cell phones and mobile tablet data plans. It can also be used by individuals to view their own usage and billing history as well as order new services and devices.
uMobile features include :
- Mobile device users can view their own usage and billing history
- Manage user profiles (name, cell phone number and FOAPAL billed)
- Track the type of device in use (model and IMEI)
- View reports on monthly costs and usage information for reconciliation purposes
- Submit new activation requests (including migrations from other suppliers)
- Submit requests for device purchases
This service facilitates compliance with the IT Asset Management Regulation
Who can use it
All Faculty/Staff with McGill login credentials can access the system with base permissions (online form requests).
Other permissions (e.g., viewing personal bills, managing billing) will depend on your role.
How to request & access the service
Accessing the system
Go to https://umobile.procurement.mcgill.ca
Sign in with your McGill Username and Password (first.last@mcgill.ca); you will then have access to the parts of uMobile that you authorized to use.
Requests
Any request to change uMobile permissions should be directed to umobile.procurement@mcgill.ca.
Using uMobile
For instructions on using uMobile, see Training and documentation below.
Cost
Procurement Services charges a $3.00/line monthly administrative fee to offset the cost of the software license and the management of the Mobile Service Program.
Availability
The service is available 24 X 7, except during planned maintenance or outages. Check the System Status page for announcements regarding service interruptions.
Frequently asked questions
Please refer to Use uMobile on the Procurement Services website.
Best practices & policies
Always log out of the application when you are finished using it. Never leave your computer unattended while you are logged into uMobile.
Training & documentation
A user guide and other instructions can be found on the Use uMobile page of the Procurement Services web site.
Support
For login issues, contact the IT Service Desk
For all other questions or issues, contact umobile.procurement@mcgill.ca.