Target audience: Anyone whose McGill account is protected with Two-factor authentication (2FA)
Self-Service Password Reset (SSPR) is a Microsoft feature that provides 2FA users with the ability to reset their own password if they have forgotten it or are locked out of their account.
If you need to reset your password and you have not set up 2FA, see the article What is my McGill username and how do I change my McGill password.
In this article:
If you have two McGill usernames (e.g., @mcgill.ca and @mail.mcgill.ca) the password reset applies only to the username you enter in the User ID field.
Follow steps in the section Password reset next steps in the McGill Password Reset Checklist to identify and change any saved passwords on your computer or mobile devices.