* About: Minerva Training Registration System


Service overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Support

Service overview

The Minerva Registration System is used to manage registration for non-academic courses that are created by various McGill departments and offered to the McGill community. Course offerings include: IT Services training, Organization Development workshops, courses from HR, McGill Pension management, etc.

Under the Training Menu:

Under the Employee Menu > Training Menu:

note

NOTE:

These non-credit courses are given by McGill staff or external consultants.

Who can use it

Security roles will be set up for course administrators and course instructors. Based on their role, they will be able to perform the following functions:

Staff and students who are eligible can register for a course and can manage their training record.

How to request & access the service

Request access / remove access for a staff member

Prerequisites

Before submitting a request, make sure of the following:

Step 1: Submit a Business Production Request for GEN-PROV_BANNER_ACCOUNT

  1. Go to https://home.mcgill.ca/business-production/service/
  2. Log in with your McGill credentials.
  3. Navigate to Request for Service.
  4. Select Option 4: Run a Job/Chain and click Proceed.
  5. Under Instance, choose Banner (Prod).
  6. For Name of Chain/Module, enter GEN-PROV_BANNER_ACCOUNT.
  7. In the Comments/Special Instructions section, provide the following details:
    1. User Name: (e.g., Ana Smith)
    2. User McGill ID: (e.g., 123456789)
    3. Short User Name: (e.g., ASMITH1)

Step 2: Submit a Business production Request for GEN-PROV_BANNER_CLASS_USER

  1. Return to https://home.mcgill.ca/business-production/service/
  2. Log in with your McGill credentials.
  3. Navigate to Request for Service.
  4. Select Option 4: Run a Job/Chain and click Proceed.
  5. Under Instance, choose Banner (Prod).
  6. For Name of Chain/Module, enter GEN-PROV_BANNER_CLASS_USER.
  7. In the Comments/Special Instructions, provide the following:
    1. User Name: (e.g., Ana Smith) User McGill ID: (e.g., 123456789)
    2. Short User Name: (e.g., ASMITH1)
    3. Request Type: Specify Grant (G) or Remove (R).
    4. Security Class Name: Indicate the appropriate security class for your unit. (See the Security Class Name Reference section below for a list of security classes.)
    5. If you encounter problems, please check the Contact support section below.

Common Issues and Troubleshooting

Incorrect Access or Missing Permissions

    1. Ensure you entered the correct user information and security class details.
    2. Double-check that you are authorized to execute the requests.

Cannot Access BP System: Verify that you are using the correct McGill credentials and have access to the BP ticketing system.

Security Class Name reference:

Contact Support

If you encounter any issues or need further assistance, contact the Service Desk or reach out to your unit's IT administrator.

How to request authorization (for course administrator and course instructor):

  • Your departmental security designate will request authorization on your behalf.
  • Your department is responsible for providing training on using the registration system.

How to access the system as a course administrator or course instructor: 

Once you have received authorization:

  1. Log into Minerva using your McGill username and password.
  2. Click on the Training Menu and select the appropriate item for Admin, Instructors or Reports.

See the Training section for instructions on using the system.

How to register for training:

McGill staff
If you are eligible to register for the courses offered:

  1. Log into Minerva using your McGill username and password.
  2. Click on the Employee Menu.
  3. Click on the Training Menu.
  4. Click on the training you wish to attend to view and select the courses being offered.
  5. Follow the onscreen instructions.

McGill student

Students will receive an email with instructions on how to register.

announcement

NOTE:

If you are are unable to register yourself in a course, or are a manager and wish to register an employee in a course, please complete the IT Services system training registration (Special request) form.

Cost

There is no cost associated with this service for administrators.

Some courses may require a FOAPAL to register.

Availability

The service is available 24 X 7, except during planned maintenance or outages. Check the home page of the IT Support site for announcements regarding service interruptions.

Frequently asked questions

How do I cancel a course registration?

Each department has their own cancellation policy. To cancel follow the steps below.

  1. Log into Minerva using your McGill username and password.
  2. Click on the Employee Menu.
  3. Click on the Training Menu.
  4. Click My training record.
  5. Find the course and click Cancel under the Cancel Registration column.

Who can I contact to cancel courses at the last minute?

You will need to contact the department who is offering the course. See the Support section below.

Note: You may be charged (via FOAPAL) for a late cancellation.

Best practices & policies

  • Regularly change your Minerva PIN by logging into Minerva and going to the Personal Menu. Follow the guidelines for secure passwords.
  • Always be sure to log out of Minerva when you have completed your task(s) and never leave your computer unattended while you are logged into Minerva.

Training documentation

Read the Minerva Registration System User Guide. This guide is also available inside Minerva by clicking on the HELP button of the item you are accessing.

Support

For any questions about courses offered, contact the department giving the course:

To report system unavailability or slow response, or problems logging in, contact the IT Service Desk.