Service overview
This service gives students the ability to view the availability of computers in Computer Labs supported by IT Services, and gives administrators the ability to create reports and monitor usage of lab computers and software.
Reporting and dashboarding
Lab administrators and University stakeholders can use the Computer lab availability and reporting service to help understand computer and software usage in their faculties for strategic and budgetary planning purposes. Average and peak usage, as well as historical trends can easily be identified to help inform decision making.
Lab availability and computer access
At times during their studies, students need access to software that is only licensed for use on McGill-owned computers. Using Computer lab availability and reporting, students can locate available workstations in classrooms and labs where such software is installed, potentially saving them a trip to an overcrowded lab.
When required by the Faculty under special circumstances, classrooms can also be configured for remote access by students.
Who can use it
All students, faculty, and staff can view computer lab availability.
Students enrolled in specific classes can connect remotely to computers in designated labs to access software required for their classes. Access permission must be confirmed by the Instructor or Faculty.
Administrators of the system can access reporting and dashboard features.
How to request & access the service
Access the service by pointing your web browser to https://anydesk.it.mcgill.ca. Sign in with your McGill username and password.
NOTE: VPN required for off-campus access
If you are accessing this site from outside the McGill network you need to connect to the McGill VPN.
Requesting access permission
Individuals requiring Administrator access for reporting and dashboards should contact the IT Service Desk
Students requiring remote access to lab and classroom computers should first confirm with their Instructor or Faculty to determine whether this service is being used for their courses. Remote access is only available in specific circumstances.
Cost
There is no cost associated with this service.
Availability
This service is available between 8 am and 10 pm, 7 days a week, except during scheduled and unscheduled maintenance. Check the home page of the IT Support site for announcements regarding service interruptions.
Frequently asked questions
- Why do I get the following errors when attempting connect to https://anydesk.it.mcgill.ca:
- "This site can't be reached"
OR - "Anydesk.it.mcgill.ca took too long to respond"
OR - "The connection has timed out"
- "This site can't be reached"
Please ensure that you are connected to the McGill network via wired jack, McGill Wireless service, or VPN.
- How can I check my printing charges?
See the Cost section of the uPrint - campus printing service description.
Best practices & policies
- Sign-out of the Computer lab availability and reporting site when you are finished using it.
- When using this service to connect to lab computers remotely, please be sure to sign-out (Windows start > Log off) from the remote computer rather than simply closing the window to disconnect from the remote session.
Training & documentation
Students who require remote access to labs for their coursework, see instructions for remotely accessing computer labs.
Support
Report issues with this service to the IT Service Desk