* About: McGIll's NEW Telephone System (Cisco and Webex)

Service overview | Who can use it | How to request & access | Cost | Availability | FAQs | Best practices & policies | Training & documentation | Support

Service overview


ANNOUNCEMENT: Telephone Evolution Project

In accordance with McGill's Climate & Sustainability Strategy, McGill is moving to a new telephone system to reduce our environmental footprint related to our physical phone system.

We are transitioning to a softphone solution that enables user mobility, productivity and flexibility. Exceptionally, physical phones will still be available. Find additional details on the Telephone Evolution Project website.

Throughout the project, the information presented in this article is subject to change.

Webex and phone iconIT Services provides telephone services for the downtown campus, Macdonald campus, the Gault Estate (Mont St-Hilaire) and in McGill Residences.

Webex calling complements McGill’s existing communication tools, allowing employees to make audio and video calls to phone numbers both inside and outside McGill from virtually any internet-connected device (desktop, laptop, tablet or mobile). 

When used on campus, audio and video data will be streamed across McGill's newly upgraded network, offering high speed and quality.

Basic features:

Features available on request:

Who can use it

Administrative staff and full-time instructors and lecturers, who require telephone service to conduct their work, are provided a phone number, and access to the Webex softphone application.



A McGill phone number should only be assigned to those who require phone service for their position.

During the transition from McGill's legacy system, physical phones will be replaced, for those who need them, on a per-building basis.

Physical phones that are not associated with an individual can be provided in areas where a shared phone is needed, such as classrooms, conference rooms and reception areas.

How to request & access the service

NOTE: We are currently transitioning departments to the new Cisco phone service, building-by-building.

Once your department has been migrated to the new system, the Telephone Coordinator may make the following requests:

Employees must contact their Telephone Coordinators, who will make the request on their behalf.

Initial replacement of legacy phones will be covered by the project. After the migration, departments will be responsible for purchasing additional equipment (Cisco phones and/or headsets) for new hires, or to replace broken/lost items from Le James Bookstore, and will be paid by the department.

Installing the Webex app and setting up the Cisco physical phone

See the Training & documentation section, below for instructions on installing and using the Webex softphone app and Cisco physical phone.

Frequently asked questions

See FAQs about the NEW telephone system

Find additional information about moving from the legacy phone system to the new Cisco system on the Telephone Evolution Project website.


During the migration from the legacy phone system:

After the department has been migrated:

Approximate costs per device (prices at Le James may differ):

HeadsetCisco 522Basic USB headset with mic
HeadsetCisco 562Wireless headset & mic with charging base


Access to the McGill telephone system is available 24 X 7, except during scheduled and unscheduled maintenance. Check the home page of the IT Support site for announcements regarding service interruptions.

Telephone service requests will be processed during regular office hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.).

Best practices & policies

Training & documentation

Video: Introduction to Webex features


How to's and documentation:

Telephone directories:


Submit the appropriate webform:

For other questions, contact the IT Service Desk