- * About: ClockWork portal

Service overview

The ClockWork portal is an application to support McGill’s Student Accessibility and Achievement (SAA) office, formerly known as Office of Students with Disabilities (OSD), which helps McGill's diverse student body achieve their academic goals and overcome barriers by providing not only accommodations for students with documented disabilities but also additional learner support for students facing barriers in university.

Who can use it

McGill students, faculty and SAA staff.

Students:

We encourage all students to book an appointment with an Access Services Advisor to discuss your barriers and to determine what resources or accommodations will help to make your time at McGill a success. To do so, visit the Student Accessibility and Achievement homepage.

Faculty:

For uploading exams as well as providing additional exam details and parameters.

SAA staff:

For overseeing the implementation of SAA services.

How to request & access the service

Students:

No registration is required; students can log into the portal with their McGill credentials.

New students (students who do not have a profile with Student Accessibility & Achievement), schedule an appointment by:

Access the Student Accessibility & Achievement website.
Click the ClockWork button at the top of the website.
Click Access ClockWork which will bring you to the main ClockWork page.
Click on the Schedule an Appointment icon.
Click on the Schedule an Appointment button which will prompt you to create a profile with Student Accessibility & Achievement.
Select Advising New Registration (either in-person or virtual) and select a time slot to schedule an appointment with an advisor. Note that there are other types of appointments.
- New students should only select Advising New Registration to be able to register with Student Accessibility & Achievement.

For returning students (students who have a profile with Student Accessibility & Achievement), you can schedule an appointment by:

Access the Student Accessibility & Achievement website.
Click the ClockWork button at the top of the website.
Click Access ClockWork which will bring you to the main ClockWork page.
Click on the Schedule an Appointment icon.
*Since you have already created a profile with Student Accessibility & Achievement, you do not have to re-create another profile. Your profile will be saved.*
Select the corresponding appointment type to schedule it.

More information can be found in the Contact Us page or by contacting us via e-mail or phone (514-398-6009, ext. option #1 or #2)

Faculty:

Faculty automatically have access to ClockWork.

Staff:

Only SAA staff requires access to ClockWork. They will be granted access if they are within the SAA organization.

Cost

There is no cost associated with this service.

Availability

This service is available 24 X 7, except during scheduled and unscheduled maintenance. Check the homepage of the IT Support site for announcements regarding service interruptions.

Frequently Asked Questions

Refer to our FAQ section.

Best practices & policies

Never share your password or login credentials with anyone.
After you are finished using the application, always log out of it.
Never leave your computer unattended while you are logged in.

Training & documentation

Visit the SAA website to consult our training documentation.

Support

For login related issues:
Contact the IT Service Desk.

For how-to questions:
Please use our Ask Us form to send us any questions you may have that are not covered in our FAQs. You will hear back from us within 48 hours.