OVERVIEW
With the support of the Government of Quebec, and in partnership with other education institutions across the province, McGill offers free cybersecurity training to staff, researchers, faculty, and students through an online training provider.
While the platform has been customized to use McGill colors and elements, the experience does differ from other training you may have taken through myCourses or other McGill-created and hosted training. To help you get the most out of your training experience, we’ve put together these FAQs.
FAQs are divided into the following sections:
Interface
My progress on courses shows 0%, but I already completed multiple modules. When I hover over the pie chart, it shows a different percentage. What’s going on?
This progress tracker only counts completed courses and doesn’t track progress within a course. For example, if you have 2 courses available to you, completed one, and started the other course but haven’t finished it, it will show 50% progress.
When you hover over the pie chart, it shows the percentage of courses that you’ve started (in progress) versus the ones you haven’t.
I clicked the Person icon at the top right of the page and then selected Change Credentials. It brought me to a page to change my password or reset my two-factor authentication. Will the changes made here apply to my McGill account?
The features on this page do not apply to your McGill account and should not be used. If you change your password here, it will not actually be changed. We have asked the online training provider to remove access to the page, but until that happens, please don’t interact with the Person icon, as it does not provide any useful functionality.
When I click on the Question mark (?) icon, it links to a PDF manual that doesn’t quite match my experience when using the training platform.
We have asked the training provider for the ability to customize the help content. If you are having issues using the platform or interacting with the course content that aren’t covered in this article, please contact the IT Service Desk.
Courses
Will my progress in a course be saved if I don’t complete it all in one sitting?
Yes, it will. If you are taking a course with multiple modules and quit the course only partway through a module, you will have to reopen the one you didn’t complete. It should open at the section where you left off, or close to it, depending on the course.
Can I bookmark my course progress?
The platform will automatically do this for you. Please don’t bookmark any specific courses, as you will not be able to re-access the course or platform from those links. If you would like to add a bookmark for easy access, use this link: https://secure.terranovasite.com/portal/Login/e/f92b0638-aaca-4eec-aa44-673975779533
The course modules aren’t loading in Firefox.
This is a known issue which the course provider is working to resolve; in the meantime, simply click on the screen and it will immediately load.
Course access
How do I access the training platform?
Log in at https://secure.terranovasite.com/portal/Login/e/f92b0638-aaca-4eec-aa44-673975779533 with your McGill Username and Password. Once you log in, you will see all the courses you can take. You don’t have to register for them, they will automatically be available based on your role (staff, student, researcher, faculty) or department.
I previously logged into the training platform without any issues, and saved a link to the course I was taking. Now I tried to use that link and can’t log in.
If you are trying to log in with a previously saved link or bookmark, and you see a Terranova Security login page, please close the window and use https://secure.terranovasite.com/portal/Login/e/f92b0638-aaca-4eec-aa44-673975779533" to login. This link provides access to the course platform with your McGill Username and Password. Other links will not work.
My supervisor told me to take a specific course, but I don’t see it on the list. What should I do?
At this time, only staff, faculty, researchers, and students have access to cybersecurity courses offered through this platform. If you have an affiliate account, you will not have access to the courses unless your department has arranged for you to have access.
Note:
Some courses are currently only available to a limited subset of staff. If you have been asked to complete mandatory training but don’t see the course in question, please contact your department’s or unit’s training supervisor. Otherwise, contact the IT Service Desk.
Course content
I found a typo/grammatical issue or have other feedback about the content. Who should I report it to?
The course content is produced by a third-party provider, and we cannot edit it directly. However, if you contact the IT Service Desk with your feedback, we will pass it on to the content provider.
Course management
How do I...
- Make a course mandatory for my staff.
- Get course completion reports.
- Request a cybersecurity course on a specific topic/theme for my team.
Please contact the IT Service Desk for these or similar requests, and they will route them to the team responsible for managing Cybersecurity training.
