Service overview
The myServices appointment booking, powered by Q-Flow, is used by multiple student-facing service units at McGill, including Service Point as well as Scholarships and Student Aid, to provide centralized, user-friendly online appointment scheduling.
Students can book appointments directly from this online platform using a computer, smart phone, or tablet.
Service Point:
Used by Service Point (student-facing customer service arm of Enrolment Services) for appointment bookings as well as queue management (in the waiting rooms).
Appointments can be made for:
- In-person: Diploma pickup, document pickup, student ID pickup
- Virtual: General service representative, student exchange
Scholarships and Student Aid:
Used to manage appointments related to Financial Aid on the downtown and Macdonald campuses.
Appointments can be made:
- In-person and virtual for: Financial aid counselling, Enriched Educational Opportunities (EEOs), Exceptional Case Reviews/Derogations
- In-person only for: Commissioner for Oaths (for AFE only) and in person Financial aid counselling, and Enriched Educational Opportunities (EEOs) at the Macdonald campus
Who can use it
Service Point: McGill undergraduate and graduate students, postdocs, and alumni.
Scholarships and Student Aid: McGill students who have submitted an In-Course Financial Aid application and are provided with a link to schedule an appointment with a Financial Aid Counsellor or those needing a Commissioner for Oath related to AFE documentation
NOTE: VPN connection is required for staff to access myServices.
If you are accessing this site from outside the McGill network you need to connect to the McGill VPN.
- For more information and instructions on how to use VPN please see the service description: Virtual Private Network (VPN)
- Please note that the VPN requires two-factor authentication (2FA). For more information on 2FA, please visit: 2FA webpage.
How to request & access the service
There is no need to request access to the service; eligible users can book appointments as described below:
Service Point: No request needed. The platform is accessible online via the Service Point contact page. Available to students and alumni with valid credentials. Prior students who do not have valid credentials are required to make an appointment. Please contact Service Point.
Scholarships and Student Aid: Eligible students will receive a personalized booking link (if applicable) in the "Comments" section of their financial aid application in Minerva. If students no longer have access to the link, they must contact Scholarships and Student Aid directly to request a new one.
Cost
There is no cost associated to use the platform to book an appointment.
Important: Document fees
Availability
The service is available 24 X 7, except during planned maintenance or outages. Check the home page of the IT Support site for announcements.
Frequently asked questions
General:
I can't find any available appointment time slot this week and my request is urgent. What should I do?
- For Service Point: New appointments become available on a daily basis. Please check again the next day or call us for time-sensitive requests.
- For Scholarships and Student Aid: If your request is urgent, contact Scholarships and Student Aid directly for assistance.
Scholarships and Student Aid:
I get “Oops! This Link Isn’t Working” message. What should I do?
This may indicate the link has expired or been used. Please contact Scholarships and Student Aid for assistance.
I need to cancel or reschedule an appointment that has already started.
Once an appointment has begun, you cannot make changes through the system. Please contact Scholarships and Student Aid for assistance.
I accidentally cancelled my appointment and want to book another.
After cancellation, the original link becomes inactive. Please contact Scholarships and Student Aid to receive a new booking link.
How do I reschedule my appointment?
You can reschedule your appointment by accessing your current booking. An option to reschedule will be available to you there.
How do I cancel my appointment?
You can cancel your appointment by accessing your current booking. The option to cancel will be available there.
Note: Cancellation through the Outlook calendar will not cancel the appointment, you must do so on the myServices booking platform.
Best practices & policies
General:
myServices Appointment Booking platform was put in place following McGill's cloud services acquisition process and McGill's cloud directive. They both can be viewed on the cloud services website along with other useful information about our other cloud initiatives.
Service Point:
When attending an appointment (in person or virtual), always make sure to:
- Have your McGill ID number with you
- Have a valid photo ID (this can be your McGill ID card (if you have it), or a government-issued ID with a photo – such as a passport or your Canadian driver’s licence).
Should you need to cancel or reschedule your appointment, you can do so through the myServices Appointment Booking platform.
Scholarships and Student Aid:
Do not upload any sensitive personal or health information, only the documents required for your EEO assessment (ex: Budget form, endorsement letter).
Email notifications for confirmation, cancellation, rescheduling and reminders are sent from the email address: noreply@cxmflow.com
You can choose to receive SMS-based alerts by specifying your mobile phone number on the appointment confirmation page in your preferred language (French or English).
Training & documentation
There is no formal training required. The booking system is similar to a number of other online appointment scheduling systems. It is easy to use and should not require any special equipment, knowledge or abilities.
Online help is available within the platform.
Support
Service Point:
On-site: If you encounter a problem with the platform while at Service Point, please see a Service Point representative.
Scholarships and Student Aid:
On-site: If you encounter a problem with the platform while at Scholarships and Student Aid, please speak with a Frontline representative.
Remote support for all users:
If you experience issues while off campus or elsewhere, contact the McGill IT Service Desk.