Service overview
Phoenix is a streamlined incident management solution that would take an incident from the initial alert to the final distribution of the reports with reduce processing time and effort. The application will help consolidate numerous processes and databases into one comprehensive system that will improve the way incidents are managed and information is stored.
It is primarily a Computer Aided Dispatch (CAD) solution to create incident logs, manage incidents, respond to incidents, track callers and security agents, maintain the intelligence database. Through subsequent releases planned, the Records Management Solution (RMS) solution will be implemented and help users create and process service requests, manage inventory, manage investigations, manage events, respond to major incidents, store emergency plans, manage contacts, manage business continuity planning (BCP), perform inspections and maintenance.
The service will consist of the following components:
- Incident Management
- Patrol management.
- Lost and Found item management.
- Inventory management.
- Investigations management
- Event management
- Training management
- Inspection and maintenance management
- Emergency management plan
- Business continuity planning
Note that the scope of the current version of the Service Catalogue is limited to Release 1 deployment. As a part of Release 1, only functionalities related to call card creation, management of call cards, automatic call card creation through emails, patroller check point management, and patroller route management and assignment to incidents, will be deployed. The scope for Release 2 consists of a new Event Management module as well as a new process for requesting an outdoor event.
Who can use it
Phoenix will be available to all CPS staff, including external partners:
- Office of Emergency Management
- Security Services
- Fire Prevention
- Environmental Health & Safety
- Hazardous Waste Management
- Parking & Transportation (future)
How to request access to the service
All members of CPS will be granted access to Phoenix once the system is live. Supervisors and managers should email phoenix.cps@mcgill.ca to inform of any new hires so access may be granted promptly. Requests will be processed by CPS system administrators.
Cost
There is no cost associated with the use and consultation of information contained in this application.
Availability
The service is available 24 X 7, except during planned maintenance or outages. All users will be notified of such cases ahead of time via email.
Frequently asked questions
How do I login to Phoenix?
You will be able to login to Phoenix with your McGill credentials using 2-Factor Authentication. The system will also use McGill SSO (Single Sign-On), meaning that the credentials you have entered to log into the device will be recognized while signing into Phoenix, thus limiting the number of times you will need to enter your credentials.
Where can I access the system?
Phoenix is a browser-based application that is accessible from anywhere on any McGill-issued workstation or device – including office workstations, laptops, tablets, and cellphones.
All users should employ cybersecurity best practices when connecting to McGill systems and resources - See the Best practices & policies section for details.
Does this mean that CPS will be reducing paper use?
Yes, especially in the case of paper reports.
Who else uses this system?
This system, developed by ICO Solutions, is used by several public and private institutions both within and outside of Quebec. Notable services include - but are not restricted to - police, fire, paramedical, energy, and universities.
Best practices & policies
Staff accessing Phoenix remotely should connect via McGill's Virtual Private Network (VPN) for maximum security.
Training & documentation
**Please note: The training is only available to credentialed CPS Team members**
Training will be managed by CPS with support from Information Technology (IT) Services.
Current available training documentation:
Phoenix Basic Notions guide | Phoenix Basic Notions guide (French version)
Description: This helpful document will give users a general understanding on the basic notions and how to navigate through the Campus Public Safety’s Incident Management Solution - Phoenix (IMS).
Audience: All Phoenix users including the following stakeholder groups:
- Security Operations and Administration
- Security Staff
- Emergency Preparedness
- Fire Prevention
- Environmental Health + Safety
- Hazardous Waste
Phoenix CAD General guide | Phoenix CAD General guide (French version)
Description: This helpful guide will give users an overview of the Phoenix Computer Aided Dispatch Guide.
Audience: All Phoenix users including the following stakeholder groups:
- Security Operations and Administration
- Security Staff
- Emergency Preparedness
- Fire Prevention
- Environmental Health + Safety
- Hazardous Waste
Support
First-level support for end users will be managed by CPS. Once the system is available, please email support requests to phoenix.cps@mcgill.ca. System administrators will then escalate to IT / ICO Solutions as required.