Service overview

Komutel Komand is a versatile call handling and communication tool that offers a wide array of features that facilitate and improve inbound and outbound call handling for the Security Operations Centre.

---

Who can use it

This service is restricted to Security Services personnel to help manage emergency calls and coordinate responses efficiently.

---

How to request access to the service

Access will be granted to relevant Security team members at onboarding.

---

Cost

There is no cost associated with this service.

---

Availability

This service is available 24 X 7. Check the IT Services home page for announcements regarding service interruptions.

---

Frequently asked questions

N/A

---

Best practices & policies

The implementation of the Komutel Komand solution at McGill University will enhance communication efficiency and safety service quality. Komand will Integrate with existing systems such as Cisco and Phoenix.

---

Training & documentation

N/A

---

Support

N/A