Target audience: Banner administrative users and support staff.
This article lists known issues for Banner administrative pages, along with practical workarounds and related reference links.
In this article:
Known issues
| Admin page(s) | Issue description | Workaround |
|---|---|---|
| Application Navigator | At times, a user will not be able to log in, receiving the message “Horizon.McGill.ca says: Invalid user name or password.” | Clear your cache and restart your browser. See KB0011076 for related instructions. |
| STVCOLL | Error message: Failed to insert record when entering or updating a College Description. | Entry in Description field must be between <= 30 characters. |
| STVSBGI | Error message: Failed to insert record when entering or updating Source or Background Institution or Description fields. | Entry in Source or Background Institution must be between <= 6 characters and Description fields must be between <= 30 characters. |
| SAAACKL | Error message: Please check ADMR data. There is an error when attempting to delete the final item in a checklist. | After receiving the error, click X in the top left corner to exit the page. When prompted, click Yes to save changes. As a best practice, select all checklist items you want to delete and delete them at the same time. |
| SGASTDN | An error will sometimes appear when navigating to the Academic, Graduation, and Dual Degree tab if there is no data present. | This is the expected behaviour. You cannot navigate to the Academic, Graduation, and Dual Degree tab if there is no data to be displayed. |
| SZVPROG | Save button will sometimes disappear or be disabled. |
Re-open the Admin Page in a fresh incognito window. Clearing the cache should work as well. |
| SAAERUL | Can't change Group in key block. |
Leave the Group field blank in the key block. Enter the group only in the filter. After selecting Filter Again, you can change the group in the filter as needed. Note: the Group lookup (picklist) is not available in the filter. |
|
SOAHSCH
SOAPCOL
| Nation or Province/State would display as a text description |
There is an error that is currently being investigated
Nation or Province/State displays as a code. Until a fix is identified, you can use Admin Pages SOASBGI or STVNATN to look up the description associated with each code.
|
| Banner Document Management |
Issue: While using Admin Pages, I am unable to retrieve documents/do banner document management |
To use Banner Document Management in Admin Pages, you must set your Default Association Between Banner and AppXtender to Web Access Module for AppXtender using EXAUPRF. This is a one-time settings change which must be done in INB. |
| Maintenance pages |
Insert/Delete buttons are greyed out on an admin page, unable to make updates. |
You must select a section/block before you can insert or delete records. Click into the section; use the "Next Section" arrow in the bottom left hand corner; or press ALT+PageDown to select the section as the active section. |
